SHIPPING POLICY

Last Updated: September 11, 2026

Thank you for ordering from Enchanta.

This Shipping Policy applies to physical products purchased directly through enchantauniverse.com, including qualifying products from Velmere School of Magic and other Enchanta brands and experiences.

Enchanta is operated by Nina Bustamante in Henderson, Nevada, United States.

1. WHERE WE SHIP

Enchanta may ship within the United States and to selected international destinations.

Available destinations are determined by the shipping options presented during checkout.

We reserve the right to restrict or discontinue shipping to a country, territory, region, postal code, or address where fulfillment is unavailable, impracticable, restricted, or legally prohibited.

2. PROCESSING AND FULFILLMENT

The estimated processing or shipment timeframe applicable to a product may be shown on:

• the product page;

• your cart;

• checkout;

• your order confirmation;

• a preorder announcement; or

• another applicable purchase disclosure.

Different products may have different fulfillment times.

Handmade, made-to-order, customized, limited-edition, preorder, subscription, or special-release products may require additional processing time.

Processing time is separate from carrier transit time.

An estimated delivery date is not necessarily the same as the date your order will leave our possession.

3. IF NO SHIPPING TIME IS LISTED

If no specific shipment timeframe is stated, we will process and ship orders within the period required by applicable law.

We do not intentionally accept orders we do not reasonably expect to be able to fulfill.

4. SHIPPING RATES

Available shipping methods and applicable charges will generally be displayed at checkout.

Rates may vary based on:

• destination;

• package dimensions;

• package weight;

• carrier;

• delivery speed;

• product type;

• order value; and

• available shipping services.

The shipping price displayed and accepted at checkout applies to the order unless an error or unusual circumstance requires us to contact you before fulfillment.

5. DELIVERY ESTIMATES

Carrier delivery times are estimates unless expressly identified as guaranteed.

Once a shipment has been handed to a carrier, actual transit times may be affected by circumstances outside Enchanta's reasonable control, including:

• weather;

• carrier disruptions;

• peak-season volume;

• natural disasters;

• labor disruptions;

• customs processing;

• border inspections;

• governmental restrictions;

• incorrect or incomplete addresses; and

• other transportation delays.

Nothing in this section limits cancellation or refund rights provided by applicable law.

6. SHIPPING CONFIRMATION AND TRACKING

Where tracking is available, customers may receive a shipping confirmation containing tracking information.

Tracking information may take time to update after a label is generated or a shipment is transferred to the carrier.

Creation of a shipping label does not necessarily mean the carrier has already physically received the package.

7. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review:

• recipient name;

• street address;

• apartment, suite, or unit number;

• city;

• state or province;

• postal code;

• country; and

• other delivery information

before completing checkout.

If you discover an error, contact enchanta.universe@gmail.com immediately.

We will attempt to correct an address if fulfillment has not progressed too far, but we cannot guarantee that changes can be made after an order is submitted.

8. INCORRECT OR INCOMPLETE ADDRESSES

If a package cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

If the package is returned to Enchanta, we may offer:

• reshipment after applicable additional shipping charges are paid; or

• a refund for eligible merchandise, less non-refundable shipping or carrier charges where permitted by law.

We will not impose charges that applicable consumer law prohibits.

9. INTERNATIONAL SHIPPING

International orders may be subject to:

• customs processing;

• import duties;

• taxes;

• tariffs;

• brokerage fees;

• customs handling charges; or

• other government or carrier charges.

Unless checkout expressly states otherwise, these charges are not included in Enchanta's product or shipping priceand are the responsibility of the recipient.

Customs rules differ by destination.

Customers are responsible for ensuring that products they order may lawfully be imported into their country.

Enchanta cannot guarantee customs-clearance times.

10. CUSTOMS DECLARATIONS

Enchanta will not intentionally falsify customs forms, values, contents, or declarations.

We will not mark a commercial purchase as a “gift” merely to avoid taxes, duties, customs fees, or import requirements.

11. LOST PACKAGES

If tracking indicates that a package appears lost or substantially delayed, contact:

enchanta.universe@gmail.com

Please include your order number.

We may investigate with the carrier before issuing a replacement or refund.

Where appropriate, Enchanta may:

• replace the shipment;

• refund the affected item;

• refund the applicable order;

• submit a carrier claim; or

• provide another remedy required by law.

12. PACKAGES MARKED DELIVERED

If tracking says your order was delivered but you cannot locate it:

1. verify the shipping address on your order;

2. check the delivery location and surrounding area;

3. check with household members, neighbors, building staff, mailroom personnel, or other people who may have accepted it;

4. allow for any short discrepancy between carrier scanning and physical delivery where appropriate; and

5. contact the carrier and Enchanta if the package remains missing.

Contact enchanta.universe@gmail.com so we can review the circumstances.

A carrier's “delivered” scan does not eliminate any rights you may have under applicable law.

13. DAMAGED PACKAGES

If your shipment arrives damaged, photograph:

• the outside packaging;

• shipping label;

• internal packaging; and

• damaged merchandise

before discarding packaging where reasonably possible.

Then contact enchanta.universe@gmail.com with your order number and photographs.

Please see our Return & Refund Policy for available remedies.

14. MULTIPLE SHIPMENTS

An order containing multiple products may occasionally be fulfilled in more than one package.

Packages may arrive at different times.

Where appropriate, separate tracking information may be provided.

15. PREORDERS

Preorder products have an estimated shipment or release timeframe displayed with the applicable offer whenever practicable.

Preorder dates are estimates unless expressly guaranteed.

Production, printing, manufacturing, freight, customs, quality-control, supplier, or other circumstances may result in delays.

If we cannot ship within an applicable promised timeframe, we will provide the notice, opportunity to consent to a delay, cancellation option, or refund required by applicable law.

16. LIMITED-EDITION AND LAUNCH PRODUCTS

Limited releases, collectibles, trading cards, special launches, and high-volume releases may require longer processing periods than ordinary products.

Any special fulfillment terms disclosed on the relevant product page or launch page form part of the shipping terms for that purchase.

17. SUBSCRIPTIONS AND VELMERE MAIL CLUB

Physical subscriptions, recurring mail clubs, or Velmere mailed experiences may ship according to a recurring schedule rather than immediately after each payment.

The approximate mailing or fulfillment frequency will be disclosed as part of the applicable subscription offer.

The arrival date of recurring mail may vary depending on postal service, international destination, holidays, customs, and carrier conditions.

Cancellation of future subscription renewals does not automatically recall an installment that has already entered fulfillment.

18. SHIPPING DELAYS AND YOUR RIGHT TO CANCEL

If Enchanta becomes unable to ship an order within the shipment time we represented or within another period required by applicable law, we will provide any legally required delay notice.

Where required, you will be given the choice to:

• consent to the delayed shipment; or

• cancel the affected order and receive an applicable refund.

If we determine that we cannot fulfill an order at all, we may cancel it and issue the required refund.

19. REFUSED AND UNCLAIMED PACKAGES

If a customer refuses delivery or fails to claim a package and the package is returned to Enchanta, we will review the order when it is received back.

Where permitted by law, actual non-refundable shipping, return shipping, customs, or carrier charges may be deducted from a voluntary refund.

Refusing delivery is not a guaranteed method of cancelling an order.

20. SHIPPING RESTRICTIONS

Certain products may be unavailable for shipment to particular destinations because of:

• carrier limitations;

• customs restrictions;

• import rules;

• product regulations;

• licensing restrictions;

• safety requirements; or

• other legal considerations.

We may cancel and refund an order if we discover after purchase that we cannot legally or reasonably ship the product to the destination.

21. CUSTOMER RESPONSIBILITY FOR LOCAL RULES

International customers are responsible for complying with lawful import requirements applicable to their destination.

This provision does not shift to the customer any responsibility that applicable consumer law requires Enchanta to bear.

22. CHANGES TO THIS POLICY

We may update this Shipping Policy as our products, fulfillment providers, carriers, destinations, or business practices change.

The version applicable to an order will be interpreted together with any specific shipping terms disclosed when the order was placed.

23. CONTACT

Questions regarding shipping may be directed to:

Enchanta
Operated by Nina Bustamante
Henderson, Nevada, United States
Email: enchanta.universe@gmail.com